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Features

Trustr is rich in features to help your company get the most out of feedback & reviews.

Feedback & Review request

Emails & SMSs sent out to your customers

All packages (SMA add on package)

Profile page

Your dedicated page on our website, with your rating and reviews

All packages

Stars in search results

Both in paid for an organic listings on search results on the major search engines

All packages

Photo & video feedback & reviews

Get rich media content for your website and use them to promote your business and products on social media.

All packages

Amazon & eBay requests

Send requests to your Amazon and eBay customers through Trustr to boost sales on those platforms.

All packages

Trustmarks

Display your ratings in a trustmark, and inspire customers with confidence, select from a range of designs to suit your site.

All packages (SMA add on package)

Widgets

Use our widgets to display your feedback and reviews on your website. Link specific reviews to products.

All packages

Facebook App

Install on your Facebook page and get your Trustmark and reviews for your Facebook followers to view.

All packages

Response booster

To maximize your reviews we have a smart system to remind customer to leave feedback or reviews.

Included in Business, Business Plus & Enterprise

Analytics

Understand your customers and your business better using our suite of easy to use analytics tools.

Included in Business, Business Plus & Enterprise

Up-selling & offers

Customizable emails to include new products, money off offers or we can send rewards for leaving feedback.

Included in Business, Business Plus & Enterprise

Social Media demographics based ads

Use are targeting features to find the most suitable targets for your ads on Facebook & Instagram.

Included in Business, Business Plus & Enterprise

Support

Whatever your package we provide support to ensure you get the best out of Trustr.

And much more

Feedback Requests

Emails sent to your customers requesting feedback and reviews.

Included in Business, Business Plus & Enterprise

Profile Page

A dedicated page to you and your brand hosted on your website for customers to view.

Included in Basic, Business, Business Plus & Enterprise

Stars in Search Results

Rich Snippets enhance search results and Trustr is designed specifically to get your stars into organic and paid for listsings.

Included in Basic, Business, Business Plus & Enterprise

Custom URL

You can set up a custom URL for your profile page.

Included in Basic, Business, Business Plus & Enterprise

Seller Ratings

Your overall rating from all your feedback scored between one to five.

Included in Basic, Business, Business Plus & Enterprise

Photo Feedback

A system which allows customers to load or take photos to add to the feedback.

Included in Basic, Business, Business Plus & Enterprise

Video Feedback

A system which allows customers to load or take short videos to add to the feedback.

Included in Basic, Business, Business Plus & Enterprise

Image & Video Tagging

Allows videos and photos to be tagged to help search engines find them.

Included in Basic, Business, Business Plus & Enterprise

Email Request Monitoring

We track each email we send, so we know if they have been opened, if they have been clicked on and other metrics.

Included in Basic, Business, Business Plus & Enterprise

Import Feedback

We allow your existing feedback to be uploaded from trusted sources, please see our T&Cs for details.

Included in Basic, Business, Business Plus & Enterprise

Multiple Websites

We support multiple websites on the same plan.

Included in Basic, Business, Business Plus & Enterprise

Customer Service Reminders

Pop up message if a customer is about to leave negative feedback encouraging them to resolve it with you first. Includes your customer service details.

Included in Basic, Business, Business Plus & Enterprise

Respond to Feedback

You can reply to feedback and replies will be displayed on the public site Negative feedback with a good response can be viewed very positively as it shows your commitment to great customer service.

Included in Basic, Business, Business Plus & Enterprise

Feedback Follow ups

Customers can update their feedback, which is great if a issue has been resolved and the customer is happy. Demonstrating first rate customer service is a great advertisement.

Included in Basic, Business, Business Plus & Enterprise

Export Feedback

You can export all your feedback any time. It's yours after all. All part of our aim for fair trading terms.

Included in Business, Business Plus & Enterprise

Profile Page

A dedicated page to you and your brand hosted on your website for customers to view.

Included in Basic, Business, Business Plus & Enterprise

Customisable Request Emails

Customise your request with a personal message or your own questions.

Included in Business, Business Plus & Enterprise

Review Requests

Emails you send out to request reviews on products or services.

Included in Basic, Business, Business Plus & Enterprise

Photos Reviews

System which allows customers to load or take photos to add to the feedback.

Included in Basic, Business, Business Plus & Enterprise

Video Reviews

System which allows customers to load or take short videos to add to the feedback.

Included in Basic, Business, Business Plus & Enterprise

Review Widgets

Code which you can install on your product page to show the product rating and customer reviews. We have sizes and styles to suit any web page.

Included in Basic, Business, Business Plus & Enterprise

Customised Review Questions

Want to highlight an aspect of your product, ask specific questions.

Included in Basic, Business, Business Plus & Enterprise

Review Builder

Combine specific reviews with other sellers to increase the number of reviews and rich media content.

Included in Basic, Business, Business Plus & Enterprise

Service Trustmark

A dynamic icon for your website and social media which displays your score and customers can click on it to confirm it's authenticity on the Trustr website.

Included in Basic, Business, Business Plus & Enterprise

Delivery Trustmark

For companies who use tracked deliveries. Where we have integrations we can track when an order was placed and when it was delivered and give you an average delivery time to display.

Included in Business, Business Plus & Enterprise

Dashboard

A dashboard with all the information on requests and feedback, where you can view and respond to feedback, update your company details and see your metrics.

Included in Basic, Business, Business Plus & Enterprise

NPS

Net Promotor Score, a internationally recognised metric to help you understand customers perception of your brand.

Included in Business, Business Plus & Enterprise

FRAM

A Unique metric to Trustr which helps you identify customer behaviour and respond to customers more individually. Integrates with Mail and other CRM tools.

Included in Business, Business Plus & Enterprise

Smart Reminders

Reminds customers who have not yet left feedback by email, helps increase the response rate.

Included in Business, Business Plus & Enterprise

Reward Follow ups

Induce customers to leave feedback by offering rewards once feedback has been left.

Included in Business, Business Plus & Enterprise

SMS Reminders

For better response rate send out SMS texts to customers instead of emails. Collect more responses faster.

Included in Business Plus & Enterprise

Dashboard Alerts

On your dashboard we alert you to negative or indifferent feedback so you can respond to it.

Included in Basic, Business, Business Plus & Enterprise

Email Alerts

Opt in to receiving alerts of negative or indifferent feedback to your email address. A fast response shows customers that you care about their feedback.

Included in Basic, Business, Business Plus & Enterprise

SMS Alerts

For absolute speed of response you can opt to receive alerts direct to your phone, with a secure link for you to respond right then and there. A instant response goes a long way to reassure customers.

Included in Business Plus & Enterprise

Q&A Widget

Code which you can install on your website where customers can ask questions. It sends an email so you can respond or other customers can add their knowledge.

Included in Business Plus & Enterprise

Live Chat

Included in Basic, Business, Business Plus & Enterprise

Email Support

Included in Basic, Business, Business Plus & Enterprise

Telephone support

Included in Basic, Business, Business Plus & Enterprise

Account Manager

Included in Business Plus & Enterprise

Semi Annual report

A review and report on your progress along with tips on how you could improve.

Included in Business Plus

Quarterly reports

A review and report on your progress along with tips on how you could improve.

Included in Business Plus & Enterprise

Dedicated Developer

Included in Enterprise

Social Push Buttons

Buttons to make it easier to share feedback on Social Media. Great for exposure.

Included in Basic, Business, Business Plus & Enterprise

Facebook App

App on Facebook for visitors to Facebook to view all your feedback.

Included in Basic, Business, Business Plus & Enterprise

Retargetted Facebook Ads

Allows the demographic data we collate to be used to make highly targeted ads in Facebook.

Included in Business, Business Plus & Enterprise

Retargetted Instagram Ads

Allows the demographic data we collate to be used to make highly targeted ads in Instagram.

Included in Business, Business Plus & Enterprise

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